PMI-PBA EXAM DUMPS PDF & PMI-PBA RELIABLE EXAM QUESTION

PMI-PBA Exam Dumps Pdf & PMI-PBA Reliable Exam Question

PMI-PBA Exam Dumps Pdf & PMI-PBA Reliable Exam Question

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PMI Professional in Business Analysis (PMI-PBA) Sample Questions (Q84-Q89):

NEW QUESTION # 84
Which technique allows the collection of the maximum number of ideas on a subject from a group without considering the validity or practicality of the ideas?

  • A. Brainstorming
  • B. Interviewing
  • C. Surveying
  • D. Prototyping

Answer: C


NEW QUESTION # 85
The best way to ensure the integrity of requirements is to:

  • A. establish a change control board, track the status of each requirement, and use a requirements management tool.
  • B. use a requirements management tool, measure requirements volatility, and maintain a history of requirements changes.
  • C. implement version control, maintain a history of requirements changes, and track the status of each requirement.
  • D. establish a requirements baseline, establish a change control board, and label each requirement uniquely.

Answer: C

Explanation:
Version control is a technique that helps to manage changes to requirements and ensure that only authorized changes are made. It also helps to maintain a history of requirements changes, which records the date, reason, and impact of each change. Tracking the status of each requirement helps to monitor the progress and completion of requirements throughout the project life cycle. These practices help to ensure the integrity of requirements and avoid confusion, inconsistency, or ambiguity. References: = PMI Professional in Business Analysis (PMI-PBA)Examination Content Outline (2019), page 8; Business Analysis for Practitioners: A Practice Guide (2015), page 38.


NEW QUESTION # 86
A company has launched a new online sales application and engaged a focus group to test how quickly the customer could place an order. The focus group also provided feedback on their satisfaction.
Which metrics tool should the business analyst use to record the results?

  • A. Customer
  • B. Sales and marketing
  • C. Business completion
  • D. Focus group

Answer: A

Explanation:
Explanation
A customer metrics tool is a tool that measures the satisfaction, loyalty, retention, and advocacy of customers.
It helps to evaluate the performance and quality of the products or services offered by a company, as well as the effectiveness of the customer service and support. A customer metrics tool can also provide insights into the needs, preferences, expectations, and feedback of customers, which can help to improve the customer experience and increase customer retention and referrals. Some examples of customer metrics tools are12:
Customer Satisfaction Score (CSAT): This tool measures how satisfied customers are with a specific product, service, or interaction. It typically uses a scale of 1 to 5 or 1 to 10, where higher scores indicate higher satisfaction. CSAT can be used to assess the overall satisfaction of customers, or to focus on specific aspects, such as ease of use, quality, or speed.
Customer Effort Score (CES): This tool measures how easy or difficult it is for customers to complete a task, such as placing an order, resolving an issue, or finding information. It usually uses a scale of 1 to 7, where lower scores indicate lower effort. CES can be used to identify and eliminate the pain points and friction that customers encounter, and to enhance the customer experience and loyalty.
Net Promoter Score (NPS): This tool measures how likely customers are to recommend a product, service, or company to others. It uses a scale of 0 to 10, where customers are classified as detractors (0-6), passives (7-8), or promoters (9-10). NPS can be used to gauge the loyalty and advocacy of customers, and to calculate the growth potential and profitability of a company.
Churn Rate: This tool measures the percentage of customers who stop using a product or service within a given period of time. It can be calculated by dividing the number of customers who left by the total number of customers at the beginning of the period. Churn rate can be used to monitor the retention and attrition of customers, and to identify the reasons and factors that cause customers to leave.
Customer Lifetime Value (CLV): This tool measures the total revenue or profit that a customer generates for a company over their entire relationship. It can be calculated by multiplying the average purchase value by the average purchase frequency, and then multiplying the result by the average customer lifespan. CLV can be used to estimate the value and profitability of each customer, and to allocate resources and strategies accordingly.
A focus group is not a metrics tool, but rather a research method that involves a small group of customers who share their opinions and experiences about a product, service, or topic. A focus group can provide qualitative data and insights, but not quantitative measurements. A business completion metrics tool is a tool that measures the percentage of customers who complete a desired action, such as signing up, purchasing, or renewing. It can be used to evaluate the conversion and retention rates of customers, and to optimize the customer journey and funnel. A sales and marketing metrics tool is a tool that measures the performance and effectiveness of the sales and marketing activities and campaigns of a company. It can be used to track and analyze the sales and marketing goals, strategies, and outcomes, and to improve the sales and marketing efficiency and ROI. References: 1 The Top 5 Customer Satisfaction Metrics You Need to Track; 2 Customer Satisfaction Metrics: 7 Best Metrics to Measure


NEW QUESTION # 87
A new project is in the planning phase. The business owner believes that, since the timeline is aggressive, requirements elicitation should begin as soon as possible.
Which activity should the business analyst initiate before beginning requirements elicitation?

  • A. Document how the relevant systems interact.
  • B. Prepare the requirements traceability matrix.
  • C. Define how the solution will be evaluated.
  • D. Draft a high-level data model.

Answer: A

Explanation:
Before beginning requirements elicitation, the business analyst should document how the relevant systems interact. This is an important activity that helps to understand the current state of the systems, their interfaces, dependencies, and data flows. It also helps to identify the gaps, issues, and opportunities for improvement in the systems. Documenting how the systems interact can be done using various techniques, such as system context diagrams, data flow diagrams, or interface analysis12.
Preparing the requirements traceability matrix, defining how the solution will be evaluated, and drafting a high-level data model are not activities that should be initiated before beginning requirements elicitation. These activities are part of the analysis, validation, and management of the requirements, and they should be done after the requirements have been elicited12.
References: 1 PMI Professional in Business Analysis (PMI-PBA)Examination Content Outline, page 10-
11; 2 Business Analysis for Practitioners: A Practice Guide, page 131-132


NEW QUESTION # 88
What should be done to ensure that the product design meets the stated requirements?

  • A. Conduct multiple internal design reviews.
  • B. Engage an experienced development team.
  • C. Review lessons learned results.
  • D. Use a traceability matrix.

Answer: D

Explanation:
According to the PMI Professional in Business Analysis objectives and content, a traceability matrix is a tool that is used to track and link the requirements throughout the project life cycle. A traceability matrix can help to ensure that the product design meets the stated requirements by showing the relationships and dependencies between the requirements and the design elements, as well as the test cases and the verification results. A traceability matrix can also help to monitor the status and progress of the requirements and the design, and to identify and resolve any gaps, inconsistencies, or conflicts that may arise. A traceability matrix can also facilitate the impact analysis and change management of the requirements and the design. References:
* PMI Professional in Business Analysis objectives and content: PMI-PBA Certification
* PMI Professional in Business Analysis reference list: PBA Reference List
* PMI Professional in Business Analysis study guide: Study.com


NEW QUESTION # 89
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